Box Office Sales Associate

Employment Type
Position Type
Front of House Staff
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The Shakespeare Theatre Company, performing at the Michael R. Klein Theatre and Sidney Harman Hall in downtown Washington DC, is currently seeking a full-time Box Office Sales Associate. This position provides the highest level of customer service to STC patrons and handles customer service problems as they arise, while ensuring a positive resolution. Responsibilities include selling and reserving tickets to all productions, processing exchanges, organizing group sales, selling and renewing subscriptions for our current and new subscribers with little supervision, distributing tickets during will calls, checking and responding to all messages in the email and voicemail box, answering questions from patrons, keeping the lobby clean, safe, and accessible during daytime hours, and providing a wide variety of information in a helpful and professional manner. All associates are required and are paid to see our productions during preview week; our remaining shows this season include Our Town and Red Velvet. This is a full-time position with excellent benefits and an hourly rate of $20.50.

Candidates should have experience in Tessitura and Windows, prior customer service experience, an attention to detail, a calm and pleasant demeanor, and a desire to help others. Please note that this position requires evening and weekend shifts, and that STC has a mandatory vaccination policy, along with other safety requirements due to COVID-19.

Shakespeare Theatre Company is committed to building an inclusive, equitable, and anti-racist organization that better reflects the community where we reside and work. To learn more about our on-going efforts and to read our Anti-Racist Action Plan, please visit If you are interested in this position, please apply on our website at, or you may send a cover letter, resume, and references to